Founded in 2006, HPOne is a leading sales and marketing organization that operates across multiple segments of the Medicare and health insurance marketplaces. Using proprietary technology solutions coupled with deep industry knowledge, the company provides a range of outsourced sales, marketing and contact services for national and regional health plans, operates private exchanges for individual consumers and employer-based group retirees, and manages the largest exclusive Medicare lead generation marketplace in the industry. HPOne’s core differentiation is its exclusive focus on the health insurance industry, bringing innovative and performance-based solutions that address the most pressing challenges facing clients.  With four state-of-the-art contact centers around the country and a management team with an average of over 15 years in the health insurance industry, HPOne provides its clients with the solutions they need to profitably grow and manage their business.

Trumbull, Conn (November 16, 2016) For the fifth consecutive year, HPOne has been named to Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. HPOne grew its revenue over 199% during the period, earning it a rank of 357.

The HR Manager will be the main contact and business partner to the VP Sales & Operations, Team Leads, supervisors and employees in our sales centers located in Phoenix and Gilbert, AZ. He/she will report remotely to the Chief Human Resources Officer, in our Trumbull,CT corporate headquarters and will interact with HR teams in other locations as well as corporate headquarters staff. The primary responsibility of this position is to provide day to day HR support. We are looking for an HR professional who possesses leadership qualities and poise. This is a great opportunity for someone who is looking for an opportunity to bring his/her skills and experience to a growing organization as well as creativity required to establish new programs in collaboration with other managers.

HUMAN RESOURCES MANAGER


Location: Phoenix, AZ


 
Responsibilities:

• As business partner, works closely with VP Sales & Operations, Account Managers, Team Leads and Supervisors to ensure that all HR goals & objectives are aligned and in support of call center management.
• Assisting with performance coaching & management, training, employee communications, employee relations and benefits enrollment.
• Handle all employee relations issues and escalate to Chief Human Resources Officer as appropriate.
• Answering managers and employees general HR questions and working with internal HR (Trumbull, CT & Tampa, FL) to resolve specific issues.
• Manages new employee orientation and on-boarding process working with other internal departments to ensure a smooth and streamlined process.
• Design, develop and oversee local employee reward and recognition programs.
• Oversees the time and attendance plan to ensure compliance

 
Required Skills:

• 5+ years HR experience, call center required
• Bilingual in English/Spanish is a plus.
• Working knowledge and demonstrated implementation of HR best practices.
• Demonstrated ability to work productively and independently in a fast-paced environment with excellent attention to detail.
• Solid computer skills and comfortable with technology

 
Equal opportunity:

HPOne is an equal opportunity employer, committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We welcome and encourage diversity in the workplace. HPOne requires the necessary drug testing and background checks to maintain a safe, drug-free work environment.