Founded in 2006, HPOne is a leading sales and marketing organization that operates across multiple segments of the Medicare and health insurance marketplaces. Using proprietary technology solutions coupled with deep industry knowledge, the company provides a range of outsourced sales, marketing and contact services for national and regional health plans, operates private exchanges for individual consumers and employer-based group retirees, and manages the largest exclusive Medicare lead generation marketplace in the industry. HPOne’s core differentiation is its exclusive focus on the health insurance industry, bringing innovative and performance-based solutions that address the most pressing challenges facing clients.  With four state-of-the-art contact centers around the country and a management team with an average of over 15 years in the health insurance industry, HPOne provides its clients with the solutions they need to profitably grow and manage their business.
 
Trumbull, CT (November 16, 2016) For the fifth consecutive year, HPOne has been named to Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. HPOne grew its revenue over 199% during the period, earning it a rank of 357.
 
HPOne is seeking a seasoned management professional for the role of compliance & quality assurance manager.  The ideal candidate will have a strong analytical and reporting background that will aid in supporting oversight, process improvement and reporting efforts. The Compliance & Quality Assurance Manager will report to the Compliance Officer and will manage key metrics, productivity, efficiency, and compliance with regard to applicable standards.  
  
Location: Tampa, FL
 
 
Responsibilities:
·         Provide quality over site for all of the Company's programs to ensure compliance with all regulations and industry standards.
·         Engage in agent oversight efforts relative to quality and compliance with CMS standards, particularly as they apply to sales,  
          marketing and customer service call centers.
·         Tracking and trending of compliance and quality improvement results to aid in ensuring compliance and identifying areas of    
          program improvement. 
·         Root cause analysis efforts with regard to areas requiring quality improvement and mitigating compliance risks.
·         Development of policies and procedures related to compliance and quality assurance program efforts.
·         Assist in the training and motivation of Compliance & Quality Assurance team members. 
·         Ensure Company, Business Partner, CMS, and other applicable policies are communicated, administered, and enforced.
·         Supervise quality staff in accordance with Company policies and procedures.
·         Perform other duties as may be assigned from time to time.
 
 Requirements:
·         4-year degree in business, managed care, marketing, or similar applicable discipline.
·         Minimum of 3 to 5 years of Medicare experience required.
·         Minimum of 3 years of leadership experience required.
·         Proven ability to manage and build a team.
·         Proven ability to proactively mitigate compliance risk and be an agent of change.
·         Ability to comprehend and clearly articulate information to a variety of audiences.
·         Excellent interpersonal and listening skills with a positive attitude and an openness to learning and helping to effectuate      
          change.
·         Excellent written and verbal communication skills.
·         Prior call center experience highly desirable.
 
Licenses/Certifications:
A current and valid Life, Health and Annuity License is desirable.
 
Equal opportunity:
HPOne is an equal opportunity employer committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We welcome and encourage diversity in the workplace.  HPOne requires drug testing and background checks to maintain a safe, drug-free work environment.