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Sales Support / Customer Service Representative
Summary
Title:Sales Support / Customer Service Representative
ID:20150055-FL
Location:Tampa, FL
Description
HPONE is looking for determined, self-motivated and passionate support professionals who want to make a difference in people’s lives and achieve their own personal and professional goals. HPONE currently has a seasonal opportunity available in partnership with a major region Medicare insurance carrier. All work is conducted over the phone. Customer service skills are needed. This is a temporary full-time position from October through approximately December 2015.
 
Sales Support / Customer Service Representative
Tampa, FL OR St. Petersburg, FL
SR# 2015-0055
 
RESPONSIBILITIES:
Work with Medicare individuals, whose Medicare insurance plan is being canceled, in selecting a new plan. Listen, present and explain insurance plans using a consultative approach. Conduct a thorough needs analysis with each client and determine the most appropriate insurance plan based on a combination of price and value from the carriers we represent. Comfortably navigate technology while listening and talking on the phone. Assist clients in the application process and ensure that all required information is accurate and compliant with all applicable rules and regulations. Submit complete applications in a timely manner. Understand and adhere to all Company, Carrier and/or CMS related policies and procedures. Performs related job duties as required.
 
REQUIREMENTS:
  • Prior Medicare experience is a plus, but not required.
  • Previous training in or related to Healthcare Insurance preferred.
  • Must be articulate and have a clear speaking voice.
  • Ability to comprehend and clearly articulate product knowledge from various Healthcare Insurance.
  • Plans to prospective members/callers.
  • Possess the ability to perform cost/plan analysis and demonstrate an ability to provide prospective members with a recommendation best suited for caller’s individual needs that is consistent with product/plan benefits.
  • Possess ability to understand and utilize computer systems.
  • Perform accurately and timely data entry.
  • Excellent communication and listening skills, with a positive attitude and a desire to make a difference in people’s lives.
  • Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills.
 
Licenses/Certifications:
  • NA
 
Keywords: (Healthcare, Insurance, Sales)
 
Equal opportunity:
HPONE is an equal opportunity employer, committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We welcome and encourage diversity in the workplace. HPONE requires the necessary drug testing and background checks to maintain a safe, drug-free work environment.

 
This opening is closed and is no longer accepting applications