Founded in 2006, HPOne is a leading sales and marketing organization that operates across multiple segments of the Medicare and health insurance marketplaces. Using proprietary technology solutions coupled with deep industry knowledge, the company provides a range of outsourced sales, marketing and contact services for national and regional health plans, operates private exchanges for individual consumers and employer-based group retirees, and manages the largest exclusive Medicare lead generation marketplace in the industry. HPOne’s core differentiation is its exclusive focus on the health insurance industry, bringing innovative and performance-based solutions that address the most pressing challenges facing clients. With four state-of-the-art contact centers around the country and a management team with an average of over 15 years in the health insurance industry, HPOne provides its clients with the solutions they need to profitably grow and manage their business. For five consecutive years, HPOne has been named to Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America, earning a rank of 357 in 2016.

Location: Tampa, FL

Responsibilities:

• Develop Sales Training Implementation plan, identifying KPI’s, appropriate sales materials, and implementation schedule
• Prepares new sales representatives by conducting orientation to sales process
• Work with QA to ensure key sales ‘skills’ components are included in QA evaluation process
• Evaluate strengths and weaknesses of new sales agents to identify training needs
• Develop supplemental training for sales representative use after classroom training, utilizing video and eLearning platforms
• Improves sales effectiveness by developing training approaches and techniques
• Accomplishes sales training and organization mission by aligning training and coaching focus with KPI’s
• Create an open-communication climate, regularly gathering feedback to improve training strategies, and ensuring alignment with sales goals
• Maintain updated curriculum database and training record
• Stay up-to-date with employee development trends
• Develop benchmarks to gauge effectiveness of training and to ensure training is increasing sales and conversion rates

Requirements:

• Bachelor’s degree
• 5+ years of work experience as a sales training specialist or sale training coordinator in a telesales environment
• Ability to work with leaders across multiple programs and product lines
• Healthcare knowledge is not required but beneficial
• Course development experience, using PowerPoint is a must
• Articulate and StoryLine 2.0 experience is a plus
• Understanding of sales process, preferably with customer service experience
• Excellent verbal and written communication and presentation skills
• Additional certification in training is a plus