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Customer Service Representative
Summary
Title:Customer Service Representative
ID:20170911 - AZ/FL
Location:Tampa FL OR Phoenix AZ
Description

Are you a self-starter; Are you enthusiastic; Do you love helping people; Are you career minded?  You have come to the right place!  We have the PERFECT customer service agent position for people just like you!

A customer service representative should be thoroughly familiar with the company’s line of insurance products and coverage options.  They will be charged with helping potential customers on how to evaluate and judge the merits of various plans and to help them select the most appropriate type of coverage for their unique individual needs.

So what do you say?   Now go ahead and submit your resume and come join one of the fastest growing companies, according to Inc. 500.

What are some of the attributes you should have customer service agent?

  • Tenacious, energetic and a passion for helping others through a consultative sales approach
  • Ability to actively listen and engage in complex conversations
  • Ability to analyze the caller’s situation and customize a solution to fit their needs
  • Have a positive attitude and a desire to make a difference in peoples’ lives

What are some of the responsibilities of the customer service agent?

  • Work with Medicare insurance individuals
  • Conduct a thorough needs analysis with each client and determine the most appropriate insurance plan based on a combination of price and value from the carriers we represent
  • Comfortable navigate technology while listening and talking on the phone
  • Assist clients in the application process and ensure that all required information is accurate and compliant will all applicable rules and regulations
  • Submit complete applications in a timely manner
  • Understand and adhere to all company, carrier and/or CMS related policies and procedures
  • Perform related job duties as required

Requirements

  • Prior Medicare experience is a plus, but not required
  • Must be articulate and have a clear speaking voice
  • Bilingual a plus, but not required
  • Previous training in or related to Healthcare Insurance preferred
  • Ability to comprehend and clearly articulate product knowledge from various Healthcare Insurance plans to prospective members/callers
  • Ability to perform cost/plan analysis and demonstrate an ability to provide prospective members with a recommendation best suited for caller’s individual needs that is consistent with product/plan benefits
  • Ability to understand and utilize computer systems
  • Perform accurately and timely data entry
  • Excellent communication and listening skills, with a positive attitude and a desire to make a difference in people’s lives
  • Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills

Founded in 2006, HPOne is a leading sales and marketing organization that operates across multiple segments of the Medicare and health insurance marketplaces. Using proprietary technology solutions coupled with deep industry knowledge, the company provides a range of outsourced sales, marketing and contact services for national and regional health plans, operates private exchanges for individual consumers and employer-based group retirees, and manages the largest exclusive Medicare lead generation marketplace in the industry. HPOne’s core differentiation is its exclusive focus on the health insurance industry, bringing innovative and performance-based solutions that address the most pressing challenges facing clients. With four state-of-the-art contact centers around the country and a management team with an average of over 15 years in the health insurance industry, HPOne provides its clients with the solutions they need to profitably grow and manage their business. For five consecutive years, HPOne has been named to Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America, earning a rank of 357 in 2016.
 

This opening is closed and is no longer accepting applications