Director of Sales and Operations
Title:Director of Sales and Operations
ID:20170866 - FL
Location:Tampa, FL
Founded in 2006, HPOne is a leading sales and marketing organization that operates across multiple segments of the Medicare and health insurance marketplaces. Using proprietary technology solutions coupled with deep industry knowledge, the company provides a range of outsourced sales, marketing and contact services for national and regional health plans, operates private exchanges for individual consumers and employer-based group retirees, and manages the largest exclusive Medicare lead generation marketplace in the industry. HPOne’s core differentiation is its exclusive focus on the health insurance industry, bringing innovative and performance-based solutions that address the most pressing challenges facing clients. With four state-of-the-art contact centers around the country and a management team with an average of over 15 years in the health insurance industry, HPOne provides its clients with the solutions they need to profitably grow and manage their business. For five consecutive years, HPOne has been named to Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America, earning a rank of 357 in 2016.

Location: Tampa, FL

We have an exciting opportunity for an experienced, dynamic individual contributor in our Tampa, FL location. This key leadership position reports to VP Call Center Operations, and is responsible for expanding sales and effectively developing top sellers, while increasing overall growth for the business.


  • Champion day-to-day mentoring and development to key sales staff which will enable them to continuously exceed their goals
  • Establish performance expectations and goals, evaluate performance results, and provide feed-back to leadership team regarding trends
  • Ability to develop comprehensive action plans, identifying timelines, potential roadblocks, as well as the ability to measure success level of the action plan
  • Direct the sales staff's efforts to ensure both compliance with CMS (Center for Medicare/Medicaid Services), company standards and legal requirements
  • Enhance sales force capabilities by demonstrating a hand-on approach, developing a holistic approach to increasing sales, and building an end-to-end sales system/program that can be utilized across the organization
  • Develop comprehensive cross selling programs with ancillary products (both Medicare & IFP)
  • Create and drive a culture of sales engagement across the organization
  • Collaborate with internal departments such as HR, training, operations, sales support, IT and QA to ensure open lines of communication across the organization


  • 10+ Years of successful sales / sale managements experience
  • Previous management experience in a call center environment
  • Solid knowledge of CMS rules and regulations
  • Deep knowledge of Medicare and ACA insurance plans
  • Solid understanding of call center technology, terminology and environment
  • Proven track record of increasing sales in a phone based environment
  • Current Life/Health Insurance license
  • Strength in gaining consensus across a multidisciplinary team (internal & external partners and clients)
  • Excellent verbal, written and Microsoft Outlook skills
  • Polishes customer presentation skills
  • Willingness to travel - 50%


  • Bachelor degree from an accredited institution required with concentration in business, communications, health or other relevant discipline, MBA preferred
  • Six Sigma or Black Belt certification

Critical Strengths

  • Ability to think out of the box and exceed established goals
  • Ability to work well in a team environment and across business
  • Solid organizational and time management skills
  • Ability to multi-task and handle numerous projects simultaneously
  • Strong leadership skills required in order to motivate, mentor and inspire top sellers
  • High level of business acumen

Equal opportunity:

HPOne is an equal opportunity employer, committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We welcome and encourage diversity in the workplace. HPOne requires the necessary drug testing and background checks as part of our pre-employment practices.

This opening is closed and is no longer accepting applications