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Quality Assurance Specialist
Summary
Title:Quality Assurance Specialist
ID:20150022-AZ
Location:Phoenix, AZ
Description

 

Health Plan One (HPO) founded in 2005, is a leading online health insurance brokerage headquartered in Shelton, CT. Licensed in all 50 states, HPO offers a robust online platform for consumers to research and select health insurance plans from a wide range of offerings by leading national and most regional carriers. We provide both online and offline support from nationally licensed sales representatives who are trained to help navigate the difficult process of selecting an individual, family, small group or Medicare plan.  We are currently recruiting for a Quality Assurance Specialist position.  Visit us online at: www.healthplanone.com for additional opportunities.
 
 
 
Responsibilities:
The Quality Assurance Specialist is a multi-task oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail. In this important role you will play an active role in helping to maximize individual and team performance.  This position reports to the Director, Medicare Sales and Compliance.  Participate in monitoring calls with all sales representatives, evaluating the quality of each call based on the Quality guidelines and standards.  Complete regularly scheduled audits and prepare weekly audit summary reports to the Manager.  Provides functional guidance, training and assistance to the customer service staff. Communicates appropriate options for resolution in a timely manner.  Assists management to improve efficiency and effectiveness.  Required to commit to continuous process improvement in order to keep our Quality Assurance standards and practices meeting the needs of our customers and the Company.  Performs other duties assigned by Manager.
 
Requirements:
  • 1-2 years relevant experience in a sales organization preferred.
  • Exposure to Medicare and other insurance products a plus.
  • Bilingual speaking skills (English/Spanish) preferred.
  • Must be able to demonstrate initiative in project-related activities and act independently as needed.
  • Excellent written and oral communication.
  • Must be analytical, organized and detail oriented
  • Excellent proofreading skills.
 
Licenses/Certifications:
  • NA
 
Keywords: (Quality Assurance, Process Improvement)
 
Equal opportunity:
HealthPlanOne is an equal opportunity employer, committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We welcome and encourage diversity in the workplace.  HealthPlanOne requires the necessary drug testing and background checks to maintain a safe, drug-free work environment.
 
 
This opening is closed and is no longer accepting applications