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Quality Assurance Specialist
Summary
Title:Quality Assurance Specialist
ID:20160837-FL
Location:Tampa, FL
Description
HPOne is a rapidly growing, best in class member acquisition company in the Medicare and individual health insurance markets. Through our digital marketing, proprietary technology and call center operations in Tampa & St. Petersburg, FL and Phoenix & Gilbert, AZ, HPOne assists health plans acquire incremental membership on a very cost effective basis.  Based in Trumbull,CT, HPOne is funded by Peloton Equity, a private equity fund focused on growth capital investments in the healthcare industry. We are recipients of several industry awards including the Inc. 500/5000 list of fastest growing private companies in America, 2010-2015 Marcum Tech Top 40 as well as the 2012 - 2015 Deloitte Technology Fast 500.
 
HPOne is seeking an independent quality professional for a seasonal role of Quality Assurance Specialist out of our Tampa, FL Contact Center. The ideal candidate will have a strong customer service and quality background that will aid in supporting oversight, process improvement and reporting efforts. The Quality Assurance Specialist will report to the Quality Assurance Manager and will manage quality assurance efforts with regard to a specific team of sales professionals to assist in quality reporting for process improvement efforts. 
 
Location: Tampa, FL
 
Responsibilities:
 
  • Participate in the monitoring of sales representative calls by evaluating the quality of each call based on established criteria, guidelines and standards.
  • Routinely develop concise quality summary reports for tracking and trending of call center operations success.
  • Identify and assist in the operational of process improvements.
  • Participate in routine meetings and calibration sessions with sales supervisor(s) and sales representatives.
  • Ensure applicable quality assurance standards are communicated to sales team, as assigned.
  • Gather and disseminate information gained through meetings/calibration sessions to assist in development of best practices and process improvement.
  • Perform other duties as may be assigned from time to time.
 
Requirements:
 
  • 2-3 years relevant experience in a health plan environment is required.
  • Experience with a multi-faceted sales organization and/or a quality assurance role is preferred.
  • Must be able to demonstrate initiative in project-related activities and act independently as needed.
  • Excellent interpersonal and listening skills with a positive attitude and an openness to learning while helping to effectuate change.
  • Must be analytical, organized, detail-oriented, and dependable.
  • Excellent written and verbal communication skills are required.
  • Excellent proofreading skills and attention to detail a must.
 
Equal opportunity:

HPOne is an equal opportunity employer, committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We welcome and encourage diversity in the workplace. HPOne requires the necessary drug testing and background checks to maintain a safe, drug-free work environment.
  
 
This opening is closed and is no longer accepting applications