Heading Information

• Report to Operations Manager
• Open, mid and closing shifts – occasional holidays may be required
• Hours of operation: business operating hours

Summary Objective of the Job

• Coach team of Sales Agents to drive new sales
• Support the Operations Manager with managing day to day call center activities
• Ensure employees have appropriate training and other resources to perform their jobs
• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
• Bridging clear messages and instructions to the team
• Motivate team members
• Monitor team’s performance
• Conduct real-time phone monitoring and coaching to agents using a variety of systems
• Coach Agents on the proper ways to effectively use rebuttals to improve closure sales
• Work with diverse groups of people to help them reach their full potential
• Maintain industry and product knowledge
• Meet and/or exceed call center key metrics
• Assist Agents with product specific questions
• Create a productive and positive synergy with the team
• Ensure applications are submitted accurately and on time
• Understand and adhere to all Company Carrier and/or CMS related policies and procedures
• Assist Agents with difficult and escalated calls
• Performs related jobs duties as required

Qualifications

• Strong written and verbal communication skills
• Previous experience in a sales call center environment preferred
• Ability to multi-task and work independently
• Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills

Educational Requirements:

• High School Diploma
• Bachelor’s Degree preferred
• A current and valid Life, Health and Annuity License (215)-If applicable

Special Demands

• Prolonged standing
• Ability to resolve escalated issues with members, carriers and other clients
• Wear a headset for an extended period of time

Location

• Tampa, FL

Founded in 2006, HPOne is a leading sales and marketing organization that operates across multiple segments of the Medicare and health insurance marketplaces. Using proprietary technology solutions coupled with deep industry knowledge, the company provides a range of outsourced sales, marketing and contact services for national and regional health plans, operates private exchanges for individual consumers and employer-based group retirees, and manages the largest exclusive Medicare lead generation marketplace in the industry. HPOne’s core differentiation is its exclusive focus on the health insurance industry, bringing innovative and performance-based solutions that address the most pressing challenges facing clients. With four state-of-the-art contact centers around the country and a management team with an average of over 15 years in the health insurance industry, HPOne provides its clients with the solutions they need to profitably grow and manage their business. For five consecutive years, HPOne has been named to Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America, earning a rank of 357 in 2016.

Equal opportunity:

HPOne is an equal opportunity employer, committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We welcome and encourage diversity in the workplace. HPOne requires the necessary drug testing and background checks as part of our pre-employment practices.