Founded in 2006, HealthPlanOne is the nation's leading Internet marketing and member acquisition company serving the healthcare and insurance industries.  HealthPlanOne operates two of the leading online health insurance marketplaces: HealthPlanOne.com for individual and family policies and MedicareSolutions.com for Medicare Advantage and Medicare Supplement policies.  In addition to serving consumers directly, HealthPlanOne also supplies high-quality leads, industry-leading prospect development technology, and complete member acquisition solutions to health insurance carriers and brokers.  We are currently recruiting for a Training Manager position.  Visit us online at www.healthplanone.com for additional opportunities.
   
Responsibilities:
Due to our continued growth, we have a newly created position for a talented Training Manager to join our dynamic team. This individual will be tasked with leading our training department and working with our leadership team to develop a comprehensive program that can scale to 500+ insurance agents across 5+ sales centers.  This is a multi-task oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail. In this important role you will play an active role in helping to maximize individual and team performance.  Develop and execute on a companywide strategy for training.  Manage design, development and delivery of classroom, virtual and instructor-led programs.  Determine and implement continuous improvement loop; measure impact of training program on day-to-day quality metrics.  Supervises, evaluates and coaches trainers who deliver training, as well as provides corrective and/or positive performance feedback as applicable.  Documents performance of Agents in training and makes recommendations to advance, terminate or require additional training.  Monitors and analyzes ongoing performance trends in order to make training and development recommendations.  Acts as primary training support to Agents while class is in transition.  Deliver client approved product training using a variety of delivery methods to keep classes fully engaged.  Demonstrates ability to teach Agents how to clearly articulate Medicare & IFP programs to customers who have varying ranges of understanding and/or experience with Medicare & IFP programs.  Works with various departments' subject matter experts as needed to develop, enhance or update training programs, including outlines, fact sheets, exams, and supporting documents.  Leads and/or participates in client calibration sessions to ensure alignment of training with client metrics.  Maintains records of all training activities, including time sheets, evaluations and quality reviews.  Regularly communicates with the management team to maintain product/service knowledge and ascertains additional training needs of Agents.
 
Requirements:

• 5-7 years of successful training experience and management of trainers in a call center environment
• Proven track record of developing a training program / curriculum in an call center environment
• Medicare / Health Insurance experience – preferred
• Knowledge of instructional design, gamification and adult learning theories a plus
• Working knowledge of Microsoft Word and Excel required.
• Ability to educate, motivate and conduct interactive/lecture style instruction.
• Must be analytical, organized and detail oriented and possess excellent oral, written communication and proofreading skills.

• Demonstrated ability to manage resources and people

 
Licenses/Certifications:

• NA

 
Keywords: (Training Manager, Training, Curriculum, Classroom, Call Center, Healthcare, Insurance, Instructional design, Adult Learning)
 
Equal opportunity:
HealthPlanOne is an equal opportunity employer, committed to employment equity throughout all levels of the organization.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin, veteran status, genetic information and any other basis protected by federal, state or local laws.  We welcome and encourage diversity in the workplace.  HealthPlanOne requires the necessary drug testing and background checks to maintain a safe, drug-free work environment.